Terms and Conditions
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Takeaway/We/Us/Our” means OSTRO Bistro & Lounge;
“Website” means ostro.asia that you use for placing food orders
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Our Contract
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with OSTRO Bistro & Lounge you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. OSTRO Bistro & Lounge retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgment e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund from OSTRO Bistro & Lounge. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Payment
All online card payments are made to ABA Bank Account Number 000489876 Thach Moniroth. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
Delivery Estimates
Times given for collection and delivery are only approximate; the Takeaway can provide an exact time for delivery but endeavor to deliver within the approximate delivery time specified when you place your order.
Refunds & Charge-backs
Online payments made through OSTRO Bistro & Lounge are handled by Thach Moniroth. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mention below. If an unrecognized transaction appears on your card / statement from Thach Moniroth, please contact us on the following details:
Thach Moniroth, Email: md@ostro.asia, Tel: 098 455165
Order cancellation and amendments
Once the order has been confirmed and payment is taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact OSTRO Bistro Support team to attempt to resolve your request.
Feedback
If the order received does not meet your expectation you can provide feedback to the Ostro Bistro via email askme@ostrogroup.asia or call 098 455165. Feedback submitted will be reviewed and subject to the OSTRO Bistro Customer Support team’s discretion.
Compensation
If you are unhappy with the quality of any goods or the service provided by OSTRO Bistro & Lounge and wish to seek any form of compensation, you should contact OSTRO Bistro & Lounge directly to raise your complaint.
Customer Support
The OSTRO Bistro Customer Support team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact OSTRO Bistro Customer Support team by clicking “Contact Us” on the Website and submitting your request via the provided contact form.
Privacy Policy and Terms of Use
Use of our Website is also governed by our Privacy Policy and Website/Application Terms of Use, available from Terms of Use. Our Privacy Policy and Website/Application Terms of Use are incorporated into these Terms and Conditions by this reference.
Variation
OSTRO Bistro & Lounge shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
Invalidity
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.